The airline owes you money more often than you think. We go and get it.
Delayed three hours or more, cancelled at short notice, or bumped? Under European, British, Canadian and other passenger rights laws the airline may owe you fixed compensation, up to EUR 600 per person. Most people never claim it. Pulsar plans to file and chase the claim for you with AirHelp, the flight compensation specialist. Coming soon: this service starts once our AirHelp partnership goes live; until then, this page explains what the law says you may be owed.
How it works.
1. We notice
Your registered flight is delayed or cancelled. Flight data confirms it, and we check whether the airline owes you compensation under the rules that apply to that flight.
2. You say yes, once
We message you on WhatsApp or in chat with what you may be owed and the fee. One tap and we pass your flight number, date, booking reference and passenger names to AirHelp. Nothing is shared until you agree.
3. AirHelp claims
A pre-filled, co-branded page lets you sign the claim in English, Spanish or Portuguese without retyping anything. AirHelp deals with the airline, and with the courts if the airline refuses. Ask Nova or our case team "where is my claim" any time.
4. You are paid
The airline pays. AirHelp deducts its fee and sends the rest to you. If the airline never pays, you owe nothing at all.
What you may be owed.
Amounts are set by law, not by us or by the airline. They apply per passenger, and the airline can refuse only if it proves the disruption was outside its control (severe weather, air traffic control strikes, security risks). Crew sickness, technical faults and knock-on delays usually do not count as extraordinary.
European Union (EU261)
Flights departing the EU on any airline, or arriving in the EU on an EU airline. EUR 250 up to 1,500 km, EUR 400 for 1,500 to 3,500 km and intra-EU flights over 1,500 km, EUR 600 over 3,500 km. Delays of 3 hours or more at arrival, cancellations with less than 14 days' notice, denied boarding. Also applies to Norway, Iceland and Switzerland.
United Kingdom (UK261)
Flights departing the UK, or arriving in the UK on a UK or EU airline. GBP 220, GBP 350 or GBP 520 by the same distance bands and triggers as EU261.
Canada (APPR)
Flights to, from or within Canada. For delays and cancellations within the airline's control on large airlines: CAD 400 for 3 to 6 hours, CAD 700 for 6 to 9 hours, CAD 1,000 for 9 hours or more at arrival. Smaller airlines pay CAD 125 to 500. Denied boarding pays up to CAD 2,400.
Brazil (ANAC Resolution 400)
The airline must give you communication, meals and a hotel as the delay grows, and rebook or refund you. Compensation for damages is claimed through the courts, where Brazilian passengers win regularly; AirHelp handles these claims in Brazil.
United States
No fixed compensation for delays. You are entitled to a refund when the airline cancels or significantly changes your flight and you do not travel, and to compensation of up to 400% of the one-way fare (capped) when you are bumped involuntarily. Tell us and we will help you claim.
Everywhere else
Many countries, including Turkey, Israel, Saudi Arabia and Argentina, have their own passenger rights rules. If your flight qualifies under any regime AirHelp covers, we will tell you what applies.
The fee, in plain words.
No win, no fee
If the airline does not pay, you pay nothing. There is no upfront cost and no cost for checking whether you have a claim.
35% if the airline pays
AirHelp's standard service fee, 35% of the compensation with VAT included, is deducted before the money reaches you. It is the same fee AirHelp charges anyone who goes to airhelp.com directly. Pulsar receives part of this fee for bringing the claim and running the process with you.
15% more only if it goes to court
About 3% of claims need legal action because the airline refuses. In those cases AirHelp's legal action fee, 15% of the compensation, applies in addition. You are told before the case goes to court and can stop there.
Your USD 50 is never touched
The Flight Delay Benefit (coming November 2026) is paid by Asteroid LLC. No fee is ever taken from it.
AirHelp is a partner, not part of Asteroid or MDabroad. Claims are handled under AirHelp's terms, which you accept when you sign the claim. Compensation amounts and rules are set by the laws named above and can change; the figures on this page were checked on September 27, 2026. Pulsar's flight compensation benefit is a service, not an insurance benefit, and is not part of the medical cover insured by Redbridge Insurance Company Ltd. (Barbados).