Flight delays: airline rights and your plan benefits

Pulsar is travel medical assistance: a service that arranges and pays for your care abroad, with a 24/7 medical emergency line. Its medical benefits are insured by Redbridge Insurance Company Ltd. (Barbados), and the assistance is operated by MDabroad. It does not replace your health plan at home.

Not for covered care at a network hospital or clinic, once you have contacted us. We send you a Verification of Benefits and the clinic bills us. If you cannot contact us first, do it within 24 hours.

Send photos of the receipts and the medical report to our WhatsApp. There is no form. Once your documents are complete: 24 hours for most claims, never more than 5 days. Send documents within 60 days of your voucher's end.

Register your flight at least 24 hours before departure. If it leaves 2 hours or more late, you choose a lounge pass or a $50 USD digital gift card per traveler, automatically. Registration and alerts come from our partner Asteroid Assistance. Eligible flights per the terms on your voucher.

An acute heart attack or stroke is covered on every plan, whatever your history. Other conditions that began before the trip are not, unless you add the pre-existing extra: $15,000 USD or 20,000 for acute episodes.

From 65 your medical limit is 75 percent of the plan's, and the daily price is higher. You can buy Pulsar up to age 85. We show both before you pay.

No. Pulsar has to be bought before your trip starts. If you already hold a voucher and want to stay longer, ask us before it ends: we can issue up to 30 more days, and treatment of anything that began under the first voucher does not continue.

Yes. Within 10 days of buying, if your trip has not started and you have not used any service, you get everything back. After that, and until 3 business days before your cover starts, you get 80% back, or you move your dates with no change fee. Later than that, or once the trip has started, it cannot be cancelled or moved.

Yes. Every plan includes a doctor by video, WhatsApp, phone or text, as often as you need, at no charge, and nothing comes off your medical limit. It is for non-emergencies; prescriptions follow local law.

Every Pulsar plan for Europe starts at €30,000 EUR of medical cover, the amount Schengen asks for. Your voucher shows your medical limit.

Yes. Up to 9 travelers fit on one voucher, each with their own medical limit and their own benefits wallet in the app.

Yes. Prices show in your own currency automatically, based on where you are, and you can switch currency with the selector at the top of the page. The price you see is the price you pay.

Up to 180 days per trip. Buy before you leave home.

Nova, our sales assistant, is an AI and answers right away. A person is always one tap away: case managers, nurses and doctors answer on WhatsApp +1 (754) 324-4816; medical emergencies 24/7 on +1 (786) 257-0040.